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11.4. Damages and Returns

Hedberg Support asked me to reach out to you.  D&R?  I can’t tell you the last time we got a question on that. 

If memory serves, you create a damage issue linking to a quantity.

When you are ready to move on, you have a choice, close the issue or move the item into stock.

Step 1 – make your Resolved Quantity equal to issue quantity.

Step 2 – Either Close Problem or Put In Stock.

 

The complication then comes if you put it in stock, I believe we don’t handle the pre-sold part of the equation and you need to back out the single item or cancel the line and do a partial.  I’ll see if I can find something tomorrow and forward it your way if I do.