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3.4. Manufacturer direct link error
CET has informed us that this Service Error usually is the result of an invalid Manufacturer Code somewhere in the drawing file. Usually the Manufacturer Code is Details (DET), Steelcase1 (ST1), Brayhton (BEC), Coalesse (CLT); you will need to change these to a qualifying code to proceed.
Please note that there could be other codes that are causing this Service Error to come up.
If you have found the Details (DET) Manufacturer Code in your drawing, you can use the following steps provided by CET to get this code updated (https://village.steelcase.com/community/americas/sales/designstudio/blog/2017/02/10/error-when-sending-out-of-date-catalog-data-to-hedberg-using-the-direct-link?et=watches.email.blog):
- From the Calculation dialog click on Choose manufacturer and click on ProjectSymbols
- Click on Choose manufacturer again and then Settings
- In the dialog that appears, click on Update Price to Current Pricing. This will convert all old catalog codes to their new catalog.
*note: The Coalesse Catalog CLT - Coalesse Training/Multi-purpose Tables Catalog, is deleted from ECAT184C. Products in this catalog have been merged into the CLA and CLC catalogs. Both have had their catalog names changed as follows:
- CLA is now Coalesse Seating
- CLC is now Coalesse Tables, Storage and Accessories Catalog