1.1. Acrobat very slow to load on Citrix

In Acrobat preferences for user 

Page Display Tab: uncheck Smooth Line Art

                                uncheck Smooth images

Security (Enhanced) tab:  uncheck Enable Enhanced Security

1.2. Adobe Flattening during printing

 In Adobe Acrobat or Adobe Reader you can select your printer and then hit the Advanced button in the lower left of the Adobe Printer Dialog.  Then check the Print As Image option and if it also has an option for the dpi try 300 or 400 dpi.  This way Adobe will convert the PDF to an image prior to sending it to the printer and it's the solution Adobe recommends for any printing problems from Acrobat or Reader.

1.3. Highlight sections in Adobe Full version

There is a toolbar called Comment & Markup. Make sure that is turned on. If it isn't, this is how you do it

1. Go to the View pull down
2. Select Toolbars
3. Select Comment & Markup
4. On that toolbar, the 6^th button from the left is a rectangle. Click on that.
   1. You will get a plus sign on the screen
   2. Place the plus sign in one of the corners where you want to start and hold the left mouse button as you drag the rectangle to the size you want. It is much like making a window in AutoCAD.
   3. Once you have made the rectangle, you will see a black arrow. You can now modify the rectangle if you need to.
      1. Clicking once on the rectangle with the left mouse button will give you nodes so you can change the size or shape.
      2. If you click once with the right mouse button, you will get a dialog box. You will see the last option is Properties. This will allow you to change the color or Opacity of the box.

1.4. Saving to local drive when on Hedberg Remote

1.5. Some PDF files will not open, error about License Agreement

1.6. Adobe hangs or is very slow when opening/printing a document

Go to Edit / preferences / general - then uncheck box "Enable protected mode at startup"

2.1. .net error

Microsoft .net plugin not supported with current security settings.

Called and they added a feature to "accounting" user menu to install.

Run wizard to Install LAS Security Policy And Teller scan with usb port unplugged.

Not uncommon after windows updates (which this was)

tech support number is 888-522-2568

3.1. Assign to GSA

Hello,

Under Project settings select the GSA tab and then check the GSA box.

I believe that should help.

3.2. CET MIrroring setup

To add CET mirroring please follow these steps.

1. Go to your D drive.  Create a folder called Mirroring.
2. Open CET Designer.  
3. Go to File>Control Panel.
4. Go to the Security tab.  
5. Check the box Use file mirroring.   Select the 3 dots to the right and browse to your D drive and select the Mirroring folder.
6. Mirroring complete.  Close out of the control panel.  See below for image of settings.

3.3. Direct Link Setup

As of 3/9/2017 this is the method for setting up Hedberg Direct Link.  See document.

3.4. Manufacturer direct link error

CET has informed us that this Service Error usually is the result of an invalid Manufacturer Code somewhere in the drawing file. Usually the Manufacturer Code is Details (DET), Steelcase1 (ST1), Brayhton (BEC), Coalesse (CLT); you will need to change these to a qualifying code to proceed.

Please note that there could be other codes that are causing this Service Error to come up.

If you have found the Details (DET) Manufacturer Code in your drawing, you can use the following steps provided by CET to get this code updated (https://village.steelcase.com/community/americas/sales/designstudio/blog/2017/02/10/error-when-sending-out-of-date-catalog-data-to-hedberg-using-the-direct-link?et=watches.email.blog):

1. From the Calculation dialog click on Choose manufacturer and click on ProjectSymbols
2. Click on Choose manufacturer again and then Settings
3. In the dialog that appears, click on Update Price to Current Pricing. This will convert all old catalog codes to their new catalog.

*note: The Coalesse Catalog CLT - Coalesse Training/Multi-purpose Tables Catalog, is deleted from ECAT184C. Products in this catalog have been merged into the CLA and CLC catalogs. Both have had their catalog names changed as follows:

- CLA is now Coalesse Seating

- CLC is now Coalesse Tables, Storage and Accessories Catalog

3.5. Subsections in CET

3.6. Updating Project Matrix Symbols - Standalone 1

see attached

3.7. CET Cheat Sheet for Designers

See Attached

4.1. Running different looking parameter query in IE9

If you have a new computer with IE version 9 you might get the following screen when you run the inventory reports off of Infostorr.

If you fill out the parameters,  you will get a strangely formatted page not really suitable for printing (and framing).

To work around this issue simply hit the compatibility view button in the address block at the top (broken page icon).

You then should be prompted as usual.

5.1. Divvy setup

Instructions on how to setup Divvy application.

6.1. Popup blocker in the way of saving leads

In Internet Explorer go to Tools - Popup blocker - Popup blocker settings.

in Address of Website to Allow put in "*.crm.dynamics.com" (leave off parenthesis) and Hit Add

also add *.dynamics.com

6.2. CRM Connector not working in Outlook

In outlook, click on File tab (top right)

Options

Addins

At bottom of this window is Manage COM ADD-INs   Push Go

Check the twol CRM boxes and hit ok.

6.3. Print reports in Dynamics

The button is only there in Internet Explorer and not Chrome. It does not work in the default EDGE browser in Windows 10.  In cortana bar type IE.

6.4. Share an Account

see attached.

6.5. 2022 Connect Mailbox to Dynamics for Outlook Plug-in

See Attached.

7.1. Enterprise Vault Documentation

see attachment.

8.1. Set up Email on an IPhone or IPad

Setting up Storr email on IPhone

1. Go to Settings
2. Select Mail, Contacts, Calendar
3. Select Add account
4. Select Exchange
5. Email = employees email address (ie.  jrussell@storr.com)]
6. Sign in to your storr.com Exchange account?  — Sign in
   1. work or school account
   2. enter network password
7. Accept persmission

Occasionally on Android or on iphone you want to manually configure

1. Server = outlook.office365.com
2. Domain = assetmgmt
3. Username = employees username (ie. jrussell)
4. Password = employees network password

10.1. Reset a lost admin password on a FortiGate unit (password recovery)

11.1. 3 Way Booking Split

In the event we need to split an order 3 ways in Hedberg ... Here are the steps.  Hedberg doesn't allow a typical 3 way split so you must create three separate orders to accomplish this.

1. Create the initial order
1. Sales person A (X%)
2. XSP B  (X%)
2. Create a secondary order negating the % of XSP person B from the initial order
1. Negative sell/negative cost
3. Create a secondary order negating the % of XSP person B from the initial order
1. Positive sell positive cost

Example: Qorvo

                Split: Amada 45%, Jill 30%, Gregor 25%

Order 1 : Amanda 45%, XSP 55%

Order 2: XSP

                Negative cost and sell = 55% of order one total sell.

Order 3: 30% divided by 55% = 55% Jill

                25% divided by 55% = 45% Gregor

                Positive sell positive cost = 55% of order one total sell

Regards,

11.2. Attach files in Project folder for Prospects

Prospects do not create auto directory, based on customer number, project number.

Click ... next to added.  This will open file browsing window.  Click New Folder, rename folder to customer name.  Then drag document into window.  Select it and open. This will link it.

11.3. Add Dashboard Bubbles

Hedberg Support (Hedberg) Feb 18, 3:35 PM EST Hi Mike,  On the users that are unable to see the dashboard tab, double check that they are contacts on orders for the type of exceptions that they have selected to view in their dashboard.  For the user below Aimee Aleman (AALEMAN) she does not currently have any exception types selected to show on the dashboard (please see screenshot below). If one of those is activated, and she is a contact on an order with that type of exception, it will show in the dashboard tab of MyHedbergViews.  The exception types can be selected by the user from within their contact.  Thank you!   ​ Grady McKay Application Support Analyst

Mike Galvin Feb 17, 8:02 AM EST Grady:  we tend not to supply passwords to external parties.  The users where it is not working for is not showing dashboard, even though it is set up. Working:  DI  Donna Autry Not working:  AALEMAN  Ammie Aleman

11.4. Damages and Returns

Hedberg Support asked me to reach out to you.  D&R?  I can’t tell you the last time we got a question on that. 

If memory serves, you create a damage issue linking to a quantity.

When you are ready to move on, you have a choice, close the issue or move the item into stock.

Step 1 – make your Resolved Quantity equal to issue quantity.

Step 2 – Either Close Problem or Put In Stock.

The complication then comes if you put it in stock, I believe we don’t handle the pre-sold part of the equation and you need to back out the single item or cancel the line and do a partial.  I’ll see if I can find something tomorrow and forward it your way if I do.

11.5. Email Quotes from Remote Hedberg

see attached

11.6. Hedberg Mobile - nothing shows when picking an order number

Most of the time it will be Private Browsing

Try the following:

1.            Close ALL open web pages on Safari.

2.            Clear ALL cookies and history within Safari.

3.            Click on your shortcut for Hedberg Mobile.

4.            Before entering your login credentials, disable Private Browsing. This is done through Safari-->Private Browsing (the checkmark should disappear). Or, click the "Private" button in the address field.

5.            Enter your Hedberg Mobile login credentials and try accessing any menu option.

Let me know if this resolves the issue.

Thanks,

______________________________________________________________________

Matt Pastormerlo | Customer Support | Hedberg Data Systems, Inc. | o: 860.758.9010 | f: 860.758.9011

Have you seen the ...

-  Support Video Library

-----Original Message-----

From: Mike Galvin [mailto:MGALVIN@storr.com]

Sent: Thursday, October 24, 2013 10:46 AM

To: HEDBERG SUPPORT

Cc: ITRequest

Subject: IPad and Hedberg Mobile {25876}

I have tried to shake a ipad a number of ways but hedberg mobile wont load order or quote inquiry.  We see the menus , but when we pick one we get the attached screen. 

 Have you guys figured out how to fix before? 

-----Original Message-----

From: Sally Turner

Sent: Thursday, October 24, 2013 10:09 AM

To: Mike Galvin

11.7. Hedberg Mobile - Installer won't show as default when going into Delivery and Install

Hedberg Mobile - Installer won't show as default when going into Delivery and Install

Some event must be assigned to the installer for it to initialize.

Make sure audit Id is assigned back to the user id of the user in Resource Manager

Exclude from Hours calculation cannot be checked.

11.8. Hedberg Mobile not showing quotes and orders listed for salesperson

IOS7 now shows private browsing at the bottom right. Clearing that fixed the issue.  

---

From: HEDBERG SUPPORT <HDSSUPPO@steelcase.com>
Sent: Thu, 24 Oct 2013 10:46:58 -0400
To: "mgalvin@storr.com" <mgalvin@storr.com>
Subject: RE: IPad and Hedberg Mobile {25876}


Mike,

A handful of users have reported this issue to us in the past.

Try the following:

1. Close ALL open web pages on Safari.

2. Clear ALL cookies and history within Safari.

3. Click on your shortcut for Hedberg Mobile.

4. Before entering your login credentials, disable Private Browsing. This is done through Safari-->Private Browsing (the checkmark should disappear). Or, click the "Private" button in the address field.

5. Enter your Hedberg Mobile login credentials and try accessing any menu option.

Let me know if this resolves the issue.

Thanks,
______________________________________________________________________
Matt Pastormerlo | Customer Support | Hedberg Data Systems, Inc. | o: 860.758.9010 | f: 860.758.9011

Have you seen the ...
.  Support Video Library

-----Original Message-----
From: Mike Galvin [mailto:MGALVIN@storr.com]
Sent: Thursday, October 24, 2013 10:46 AM
To: HEDBERG SUPPORT
Cc: ITRequest
Subject: IPad and Hedberg Mobile {25876}

I have tried to shake a ipad a number of ways but hedberg mobile wont load order or quote inquiry. We see the menus , but when we pick one we get the attached screen.
Have you guys figured out how to fix before?

-----Original Message-----
From: Sally Turner
Sent: Thursday, October 24, 2013 10:09 AM
To: Mike Galvin
Subject:

11.9. Hedberg Mobile - won't show next days schedule for installer

Need to turn off Private browsing

instructions to do so : http://osxdaily.com/2013/10/19/private-browsing-safari-ios/

11.10. Automatic Workflow Email notifications

Workflow trigger notifications now will be sent automatically in the background, and not from the email of the person triggering the function.

For example, when a CSR releases an order it triggers a Thank you note with the eStatus links; this will now be addressed from estatus@storr.com.  In the past it would have been addressed from the CSR's email box.

We are making this change to support emailing of an automatic email when the order is Fully Acknowledged (starting in Raleigh currently). We can only have one type of email setups for all workflow triggers and this notification demands a background process.

CSR's you will not have the ability to intercept the pop up email for the few customers you might not want to get the eStatus notification.   Therefore you need to be proactive when setting up the quote/order You need to do this for the customer contact at either the contact assignment for the order or the Contact Master file under workflow triggers.

To turn off a specific contact in all cases (only in special cases) (orders – Contacts), then click on the workflow trigger.

.

Most often you may want to turn off for a specific order

Quote and Orders start with defaults from the customer master

In the order or Quote, Options – Contacts

Open the assigned  contact and pick workflow triggers.  Toggle Order release for eStatus notification depending if you want to go.

11.11. Long term Stock assignments

Line 66 of order 247305 has 50 each of one of our stock items committed to it that hasn’t been ticketed for delivery

Meanwhile 248547 line 18 needs 22 but they are shoring back ordered.

Current on hand of said item shows as 472. 

We really need a generic way to uncommit the inventory from older jobs that are on hold, in order to fulfill current working jobs.

For Line 66 on order 247305 has 50 each of one of their stock items and has not delivered. Because the line has processing code S9 Order from Stock . With this, you should be able to uncommit by canceling the line.

For 248547 line 18 needs 22 but they are short back ordered.   USE ORDER EDIT, GO into the old order line and zoom on the qty ordered, say ZERO for the commitment and it will ask to create a Backorder, say yes. That uncommits the goods so that they can be committed by another order. It’s all in the help. See our online help example below.

11.12. Re-transmit Autopay

see attached

11.13. Open Inquiries in independent window

Go To:

System Utilities > System Function Files > User Maintenance > User Preferences > User Preferences

Change “Allow Inquiries to Run in Independent Window:” to “YES”

Click “Close”

11.14. Add User to other's Dashboard (Dealer Contact Group Maintenance)

go to Orders > Table Maintenance > Dealer Contact Group Maintenance, then click on Detail for your group, and then the Add button to add an employee.

11.15. Mapping Vendors

https://www.steelcase.com/resources/documents/hedberg-cet-vendor-setup

https://projectmatrix.com/manufacturers-list-of-mfgs/

ORDER TYPE = REG this must be set for vendor to link to catalog. 

Accounting > Accounts Payable > Table Maintenance > Vendor Master File

Open Vendor > Functions > PO Address > For Each PO Address Highlight, Click details set order type to REG

12.1. User Guides

http://kmbs.konicaminolta.us/userguides/c364/index.html

13.1. Connect Outlook onenote to OneNote for windows instead of OneNote2016

After installing OneNote 2016, go in Outlook Options > Advanced, and flag the last one 

14.1. Outlook Crashing on Search

Outlook 1805 has a bug

we know a fix.  Run this.  

https://support.microsoft.com/en-us/help/3185078/how-to-switch-from-semi-annual-channel-to-monthly-channel  Look for blue button on page.  Run Fixit program. Take the defaults.

Will take office down for about 15 minutes while it re-downloads and installs.

14.2. Outlook 365 mailbox Full fix

If you receive the message on your phone or inbox that your mailbox is full or unable to send message see below for fix to cleanup your mailbox.

1. Go to Outlook.office365.com on any device.
2. Login with your Storr email and network password.
3. Once your logged in you will see a red button at the bottom of the page that states "Clean up Mailbox".
4. Select the clean up mailbox.  It will bring you to the following screen. 

5. Under the Junk mail drop down select all and delete.

6. Deleted items select all and delete.

7. Inbox start with 12 months and delete.  If you need more space then go to 6 months.

8. Sent items do the same as inbox and start with 12 months.

9. Leave Archive alone.

You will see the blue bar move as it deletes emails.  Once you have successfully deleted space in your inbox the message should go away and you can continue sending and receiving emails.  

14.3. Set out of Office Message

See attached Doc on How to set your out of Office measage in Outlook

14.4. Add a vcard to an email.

Put yourself in your contact list filling out all your contact fields.

Then create a new email.

                Insert - Business Card  and find your listing.

14.5. Microsoft Outlook 2010: Email Drafts

See attached PDf for informatio on saving email drafts to send later.

14.6. Make a PST file in Outlook

How To Create Data File In Outlook 2010

Outlook 2010. Here are the steps to create a new Outlook data file quickly and easily.

Click on the Home tab and choose the New Items > More Items > Outlook Data File option.

Now browse and choose the location to place the data file and specify the name of the data file here.

14.7. Accessing Your Outlook Webmail From Home

Accessing Your Outlook Web mail Form Home:

Download the attached doccument for Step by Step instructions

14.8. Automatically empty the Deleted Items folder

Automatically empty the Deleted Items folder

Download the attached file for Step by  Step instructions

14.9. Change the Fields Displayed in Outlook

Change the Fields Displayed in Outlook

Download the attached file for Step by Step instructions

14.10. Create an email Signature

Download the attached doccument for Step by Step instructions

14.11. Easy way to delete emails

https://outlook.office.com/owa/?path=/options/mailboxcleanup

14.12. Schedule an Room in Outlook

Scheduling a room

Create the appointment.

Scheduling assistant

Add room button at the bottom.  Once you pick the appropriate room it will show on the grid.

14.13. Share my outlook calendar

Download the attached doccument for Step by Step instructions

14.14. Signature on Webmail Messages

To create or edit your signature in Outlook Web App, go to the top of the Outlook Web App page and click Options > See All Options > Settings > Mail. Create your signature in the E-Mail Signature box.

Check Automatically include my signature on messages I send

Make sure to hit save at the very bottom right.

14.15. Turn off Outlook Junk Filtering

see attached

14.16. Unable to open links in Outlook - error message appears

This usually occurs when you have more than one internet browser loaded on your machine.

If you are using a browser like firefox, chrome, etc. then make IE your default browser, then go back to your preferred browser and make it the default.  You might have to close and reopen Outlook, but this should resolve the issue.

15.1. Opening an old project folder

16.1. Installation Videos

https://village.steelcase.com/docs/DOC-11551

16.2. Monitors for MediaScape Mini Mobile and Frame One

after doing a bunch of research there are very few monitors that will work.  power and vga plug are on the wrong side so need to use an extender power to reach.

Requirements:

• Power would and vga ideally would be on the right hand side when looking at back of monitor.
• 400x400 or 200x200 VESA
• RGB Connector
• standard computer (c13) power adapter.

The cheapest is :

From CDW (Storr's pricing)

LG 42WS10-BAA 42" Large Format Display - (Trade Compliant - TAA)	2589712		1	$766.45	$766.45
LG SP-2000 - speakers - wired	2717472		1	$77.95	$77.95
C2G 3ft Computer Power Cord Extension (IEC320 C13 to IEC320 C14)	1055238		1	$2.86

17.1. How to activate camera

Activate camera on MSI laptops is to hit Function + F6.  Turns the camera on.  By default it is set to off.

18.1. Network Password Requirements

Password needs to be 8 characters or more.

They need to be complex:

The password contains characters from at least three of the following five categories:

• English uppercase characters (A - Z)
• English lowercase characters (a - z)
• Base 10 digits (0 - 9)
• Non-alphanumeric (For example: !, $, #, or %)
• Unicode characters

19.1. Document image size change Foxit Phantom PDF

Instructions for changing the image size of a PDF file in Foxit Phantom PDF.  (Example:  Printing a larger or smaller paper size to 11x17)

1.  Open document in Foxit Phantom PDF.

2.  Go to print and select Foxit Phantom Printer.

3.  Go to properties at the top of the screen.

4.  Under the layout tab set to landscape and for page size select Tabloid.

5. Print and save the file to your computer.

6.  Open the new file in Foxit and go to print.  Under preview you will now see that the Document is in 11x17.

7.  Select your new printer.  (Example Xerox)

8.  Select Scale and None.  Then check the box that states Choose paper source by PDF page size.  You will see the Paper size under preview change to 11x17.

9.  Print to finish.

19.2. How to Merge Multiple pages into one on Citrix Servers.

20.1. Web enablement for Preowned site

see attached

21.1. Add Project Notify to Acad 2020

Need to add the path:  "C:\Program Files (x86)\ProjectMatrix\ProjectSymbols\R23" (include quotes)

two ways to do:

The first is to use our Tech Tools utility (Close AutoCAD first) (Default Location is C:\Program Files (x86)\ProjectMatrix\Bin or C:\Program Files (x86)\ProjectMatrix\ProjectNotify if you do not have ProjectSpec installed ) In order to use the utility to add the AutoCAD paths open up Tech Tools and click ADD PROJECTSYMBOL AUTOCAD PATHS to add the paths to ProjectSymbols into AutoCAD and then open up CAD and it should populate with our ribbons and menus.

The second is to manually add the paths into AutoCAD itself in Options – Files – Support File Search path, you will want to ADD a path

21.2. Not finding ecats that have been moved to D.

see attached.

21.3. Project Matrix Licenses

ProjectSpec License Code Information:

Company ID:                 276170

New License Code:       120-007-149-121-153-119-135-121-153-102-119-137-114-035

License Type:               SITE

Expiration Date:            04-29-2022

ProjectSymbols for AutoCAD License Code Information:

Company ID:                 276170

New License Code:       120-007-069-121-153-119-151-121-153-118-119-137-114-035

License Type:               SITE

Expiration Date:            04-29-2022

Old

ProjectSpec License Code Information:

Company ID:                 276170

New License Code:       128-007-149-153-153-119-135-009-153-102-120-137-114-035

License Type:               SITE

Expiration Date:            04-29-2020

ProjectSymbols for AutoCAD License Code Information:

Company ID:                 276170

New License Code:       128-007-069-153-153-119-151-009-153-118-120-137-114-035

License Type:               SITE

Expiration Date:            04-29-2020

22.1. Add to white list

you can control your own white list by going to https://us4.proofpointessentials.com log in as 365 user

go to senders list and add to safe senders list.

22.2. General User Notes about Digest

You will only receive spam digest in the morning if spam was detected.

You should review spam every day.  There is a chance a customer's or vendors email is in the spam box!

System needs to be trained for the bulk email you want to receive.   So for the next couple of weeks pay even extra attention and train it by the following steps.

On the right side of the digest there are 4 choices

Preview – This let you see the email without images to see if you are interested.

Release – will send this specific email to your outlook email

Release and Approve – will send this specific email to your outlook email and senders email address to the white list.  Don't do this all the time as it can increase the spam you receive.

Block – Always block this address.

If you want to check your spam mid day go to any of the Spam Digests and go to bottom – Request new Digest .  You will receive a new email in short order.

You still need to keep an eye on our Outlook Junk Folder.  Storr's Exchange server may determine spam separately from Proofpoint.   (may need to train that too)

If there are some spam emails you think everyone should get no matter what send me the email address and we can add to the company white list.

23.1. Reset Total Recall Scanners (MC30xx)

Performing a Cold Boot - Hard reset

A cold boot restarts the mobile computer and erases all user stored records and entries from RAM. Never perform a cold boot unless
a warm boot does not solve the problem.
Cold boot resets the mobile computer, to the default settings. All added applications and all stored data are removed. Do not cold boot without support desk approval.

To perform a cold boot:

1. Press and simultaneously hold the 1, 9 and Power keys. Do not hold down any other keys or buttons. As the mobile computer
initializes, the Symbol splash window appears for about a minute.

2. Calibrate the touch screen. See Calibration Screen to calibrate the mobile computer screen.

24.1. Can't deliver out poor condiion

I've cleared all of UANS1115 except 13 of STD ID:  TS2PFF22UCM (Location 61B1, POOR condition).  The peds are not physically there, but I'm unable to deliver them out.  They show up on some reports, but not on item inquiry.  They need to be deleted from the inventory

Answer

Could you please check to see if the Condition of POOR is set to Selectable for this customer?  That would explain why you are seeing them on some reports, but not in Inquiry.. 

24.2. Change email after email approval

see attached

24.3. don't require requested date

Ed or Pam can one of you adjust please.    Keep in mind for the future.

Yes, this can be set up as required or optional per customer by going in to Setup>Workflow Setup>Billing And Shipping Customization.

For Request Date, deselect the check box in the Required column and click Update.

 

This is where you can determine exactly what fields you want to display, and what should be required on the B&S screen.

 

Regards,

 

Julie McGillivray-Crawford | Support Services | KiSP Inc. |

Tel: 1.416.499.2457 ext 2231 | Fax: 1.416.498.9802 | Email: jcrawford@kisp.com

For Technical Support:  Tel: 1.416.499.2457 Press 1 |  Email:  SnapTrackerSupport@kisp.com

From: "Shannon McLean (Michalek)" <smclean@storr.com>
Sent: Wed, 11 Mar 2020 13:08:59 -0400
To: IT_Support <ITSupport@storr.com>
Subject: Snaptracker Request Dates

For the SECU asset account (SECU01), the customers submit a lot of their own work orders. We have historically advised them to put in a false date (i.e. 3/3/2022) so that we coordinate the install date on our end and update asset. However, this false date seems to be causing confusion internally. It appears to be a requirement when creating and submitting a cart to have a requested date. Is there any way to make it so that date is not required to submit the work order?

24.4. Downloading Windows Mobile Scanners

See attached for instructions.  If on Citrix, move file from V:Drive (client) to C:\Program Files on citrix server.

24.5. Ensync to Snaptracker Catalog Integration

see attached.

24.6. Move inventory from one customer to another

need to export the standards out then bring them in.

To export Go to Utilities>Export SIF.

May need to simplify using Project Matrix.

es, you can transfer the product from one customer to another using a work order.

First you want to ensure that the same Standards on both customers are created and represent the same items.

When creating the WO, you want to change the destination indicator to Transfer, and select the customer you want to transfer the product to.

On the WO line, you will need to select the default destination building and location. Note: Building and Location are also on the header, but do not set the information there. Set it at the line level.

When processing, you do need to select the items specifically being moved from one to the other customer. If you want the product to remain in the same location, you need to select Same Location when processing each item. That will overwrite the default location on the WO.

The other option, if you don’t want to use a work order would be to deliver the product out of the first customer, then receive into the second as separate transactions, unrelated to one another.

Hope this helps,

24.7. Quantities on Buildups

Hi Mike,

The number 4  indicates that there is a total of 4 of this buildup that can be created from existing inventory.  3 of them are logical buildups – that is comprised of all the individual components, and there is one physical buildup – the entire buildup was received into inventory as a whole.  The on hand quantity shows the physical buildup and where it was received into the warehouse.  The individual component parts do not show in locations for the buildup.

Hope this helps,

Can you explain to me the nomenclature  the 4-3?  (customer Stuweb)

Inquiry in Snaptracker has

MIMRDTBL48WHT          

JH3XLEGBK   56 in inventory no reserved

                MIMRDTBLT48WHT    3 in inventory no reserved

Clicking on hand  quantity shows 1?   I do not see any open reservations on the reserved report.  How many are really available to order of this buildup right now?

Same troubles with SCCFTBL12060CH    2 (1)

                SCCFTBLBASE(A)   (3 ON HAND 1 RESERVED)

                SCCFTTOP12060CH  (2 ON HAND 1 RESERVED)

24.8. Reassign reservation or cart out of another users box.

How to get reservation or cart out of another users box.

Re-assigning user must have rights

admin user has the ability to reassign carts (Utilities>User Setup> User> Shopping Tab, under Administrative Access).  Once the cart has been assigned to the admin user, it can then be checked out.

Reassigning person needs to go to My Account:  All carts.  Look for cart under created by and reassign to active user

Then assigned user will see cart in their basket and can check out.

25.1. Add Teams toolbar back into outlook

Ensure that the add-in is installed and enabled.  If after all that, you still don't see the add-in, make sure that it isn't disabled for some reason.

• In Outlook, click File and then Options.
• Select the Add-ins tab of Outlook Options dialog box

Outlook Options, View Add-ins dialog box

• Confirm that Microsoft Teams Meeting Add-in for Microsoft Office is listed in the Active Application Add-ins list
• If the Teams Meeting Add-in is listed in the Disabled Application Add-ins list, select COM Add-ins in Manage and click Go…
• Set the checkbox next to Microsoft Teams Meeting Add-in for Microsoft Office

Outlook Options, View Add-ins dialog box

• Click OK on all dialog boxes and restart Outlook.

25.2. Attendee Experience for Teams Attenders using Webpage

Attendee Experience for Teams Attenders using Webpage

Approve access to webcam and microphone in browser.  Each browser does this a little different. Attender can also call in. 

On Host Side

Click on … Show device setting to check device for mic, speaker and camera

Make sure to admit the caller.

Share content!

25.3. Teams Not Displaying Images in Chat

To fix Teams not displaying images in Chat

In Teams open Settings:

On the General Tab, Make sure "Disable GPU hardware acceleration (requires restarting Teams)" is checked.

Sign out of teams and restart. 

The issue should be resolved. 

26.1. Applications auto opening after shut down.

This is a new "feature" of windows - allowing you to work where you were when a computer is shut down.

I suspect you are not closing your applications before shutting down.?

Here is a non tested work around if you want to force close.

"Use Alt-F4 to display the shutdown Windows dialog, and select the shut down option from the menu. Note: All program windows need to be minimized for this to work, as you will close the active program window otherwise. Tip: Use Windows-D to minimize all windows.

27.1. Edit Shared Calendar to keep meeting details and subject on meetings

First follow instruction in 

https://storr.helpspot.com/admin?pg=kb.page&page=596

According your description, it seems be related to calendar processing configuration, “AddOrganizerToSubject” and “DeleteSubject” “DelectComments” are set to “True”. This is the default behavior.

You could launch “Exchange Management Shell” via “Run as Administrator”. Run this command to check the attributes configuration:

Get-CalendarProcessing -Identity room1 | fl

And you could change the behavior by running this command:

Set-CalendarProcessing -Identity room1 -DeleteComments $false -DeleteSubject $false -AddOrganizerToSubject $false

“room1” is the name of your resource room name.

Then, in my testing, the subject and text in body will not be changed.

Here are a related case and an article you could refer to.

https://social.technet.microsoft.com/Forums/exchange/en-US/7cc0c5cf-8d69-413e-8c69-94bc062bf4e0/meeting-organizers-name-appears-in-the-subject-line?forum=exchangesvrgenerallegacy

https://support.microsoft.com/en-sg/help/2842288/resource-mailbox-s-calendar-shows-the-organizer-s-name-instead-of-the

27.2. Connect to Exchange Online PowerShell

https://docs.microsoft.com/en-us/powershell/exchange/connect-to-exchange-online-powershell?view=exchange-ps

27.3. Add or Remove E-mail Aliases in AD HYBRID

If you are synchronising your Office 365 account with your on-premises Active Directory environment, you will know that you cannot edit exchange user properties using the Office 365 administrator portal. If you try, you will come across this error or a similar one:

In this post, I’m going to show you how to add e-mail aliases using the Active Directory User and Computers snapin. Before we begin, make sure that you have the advanced options enabled from the view menu in ADUC. • With ADUC open, select view, and then check the box next to “Advanced Features”

Now, with that out of the way…

1. Select the user you wish to add an Alias for > Right click the name, and select properties.
2. Now, Remember that advanced features check box I mentioned above, because we selected that, you will now see a tab called, “Attribute Editor”. If you don’t see this tab, go back and check the box for “Advanced Features”, and then kick yourself, for not paying attention.
3. Find the variable proxyAddresses – this is the one you want to edit. When you add new e-mail aliases, you want to make sure that your primary e-mail address will start with upper-case SMTP. Your aliases, aka, secondary addresses should be lower-case smtp.For example, I want my primary e-mail address to be chrisisawesome@example.com In the proxyAddresses attribute, I would put: SMTP:chrisisawesome@example.com As my alias, I want chrisrox@example.com… to do this, I will use lower case smtp: smtp:chrisrox@example.com
4. Apply the new settings, and click OK
5. Wait patiently for your active directory to be synchronised with Office 365 (by default this happens every 3 hours but you can force this with a bit of research.

REF: https://cbudde.com/tutorials/add-or-remove-e-mail-aliases-in-on-premises-active-directory-office-365/